ERC has systematically begun to manage its stock of knowledge as one of the strategies to support its expansion. Reuse of existing knowledge should help reduce lead-time and costs, that increasing productivity and quality. Sharking knowledge is pursued by ERC under Knowledge Management (KM) label.

Key dimensions of KM have been internal and external knowledge sharing. Internal knowledge sharing programme typically aim at making the existing and future ERC business work better, faster, or cheaper, by arming front-line staff with higher quality, more up-to-date, and more easily accessible tools and inputs. ERC has started offering knowledge-sharing services so that clients can have direct on-line services to the company's know-how.

ERC's KM is supported by:

· Human Resources Management (in-house and external   training, skills development through seminars and   workshops, constantly renewing associates and back-up   support staff)

· Technology (information systems, databases,   communication technologies, web technologies)

· Equipment (groupware, whiteboards, flexible product   system)

· Tools (knowledge maps, computer-based performance)

· Physical structures (resource centers, learning centers,   strategy rooms)

ERC has already made a strong corporate commitment to information and communication technology (ICT) and geographical information system (GIS), which is and will be an integral part of every business process in the company.